- Transactional Activities: Document imaging, cataloging and delivery, and data inquiries and alerting services that are necessary IM functions, but don’t necessarily increase revenues.
- Tactical Enterprise Information Management Functions: Complex queries and research, and archive and records management that require understanding from a business and technology perspective.
- Outside Expertise Required: Expertise is often not available in existing IM staff for information analysis, and management of enterprise information architecture.
- User training: Information and technology providers commonly handle in-house user training.
Blog 1 of 4 Reference:
OUTSELL, Making Information Management Outsourcing Work: Success Factors and Best Practices, by Roger Strouse (Jan 17, 2011)
“To know where you can find anything, that in short, is the largest part of learning.” - Anonymous